Refund policy

Lynch's Pantry ships food items, many of which are perishable after opening or if they are not stored and shipped correctly.  Therefore, for food safety reasons we are generally unable to accept returns except in limited circumstances. 

We offer returns in limited circumstance where an item arrives spoilt or inedible, is the wrong item (i.e.. not what you ordered) or is defective or damaged due to a failing on our part.  Please inspect your order immediately on receipt and should you need to commence a return process, contact us by email withing two days of receiving your order at info@lynchshub.com.au.  In your initial communication please include proof of purchase, a detailed description of the issue and photograph if at all possible.  Items sent back to us without first requesting a return will not be accepted. 

If a return has been accepted, to be eligible for a refund or exchange, your item must be returned in the same condition that you received it, unused and in its original packaging.  Please note that returns will need to be sent to 292 Wharf Road, Newcastle, NSW 2300, Australia.  Customers will be responsible for paying their own shipping costs associated with any returns. Shipping costs are non-refundable.  If you are refunded for your purchase then any shipping costs in the original order will be deducted from your refund. 

If you are shipping an item over $20 in value, we recommend that you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee and accept no responsibility for the receipt your returned item.

You can always contact us for any return question via our contact form.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on:

  • sale items, only regular priced items can be refunded;
  • gift cards;
  • any item not in its original condition, being damaged or partially missing for reasons not due to our error;
  • any failed deliveries or items damaged in transit by postal or courier services engaged to deliver your product.  Should delivery or damage in transit issues arise then you will need to address this directly with the postal or courier service. 

Exchanges
We will only replace or refund items in the circumstances detailed above.  Please select your purchases carefully as we do not exchange one item for another in the case of returns.  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.